Shipping & Returns

We're in pre-order season: pre-orders ship to you in August 2026, in the order they were placed. You can cancel a pre-order any time before it ships for a full refund, and if we can't ship within the window we stated when you ordered, we'll tell you promptly and you choose — agree to the new date or get an automatic full refund. Once the shop is open, orders ship from Washington State within a few business days. Either way, you'll get tracking by email when yours is on the way; shipping options and rates appear at checkout.

We ship within the United States. A small number of states restrict hemp products — where that's the case we won't accept the order, and if a destination problem surfaces only after you've ordered, we'll contact you and refund in full. We don't ship internationally yet.

Lip balm is personal care, so we can't restock an opened tube — but we stand behind every one we make. If your order arrives damaged, defective, or wrong, email orders@ridgelinebotanicals.com within 30 days of delivery with your order number (and a photo if you can — it speeds things up), and we'll replace it or refund it, your pick, with shipping on us. Unopened products in original condition can be returned within 30 days of delivery for a refund of the product price; email us and we'll send the return address and instructions — for change-of-mind returns, return postage is on you. Refunds go back to your original payment method within 10 business days of our confirmation. None of this limits rights that consumer laws give you.

Wholesale shipping and the 60-day swap-or-buy-back on opening orders are covered in the Wholesale Terms.

orders@ridgelinebotanicals.com — a person reads it.